Refunds
Unused interviews are refundable for any reason. Interviews that fail on our side are refunded, and you keep the session.
Unused interviews
If you have bought interviews and not used them, email us within 30 days and we will refund them. You do not need a reason and we will not ask for one.
Interviews that went wrong
These are on us. The session comes back to your account:
- The interviewer never joined, or the call dropped in the first minute. The session is returned to your account.
- The report failed to generate. We either produce the report or return the session. You will never be left with a spent interview and nothing to read.
- The interview ended far short of its length because something broke at our end.
We catch most of these ourselves. If one happened and the session was not returned, tell us and we will fix it — we would rather hear about it than have you assume we noticed.
Interviews you used
An interview you sat and that produced a report has been delivered. Running one costs us real money in call time and model time, and the report is the thing you came for. So a completed interview is not refundable simply because you did not enjoy it — but if you think it failed to deliver what this page and the pricing page promise, write to us and say so. We read every one of those.
How to ask
Email hello@deanmba.com from the address on your account. Refunds go back to the card you paid with, through Paddle, who handle payment for us. Card issuers usually take a few working days after that. You can also ask Paddle directly, at paddle.net, quoting the email address on your receipt.
Canceling
There is nothing to cancel. Interviews are bought once and do not renew, and no subscription is created.