Terms of service
The deal, in plain terms.
Who you are contracting with
dean is operated by Suigya Ltd (company number 517403721, incorporated in Israel), 42 HaZohar St, Tel Aviv, Israel. Payment is taken by Paddle, who act as the Merchant of Record for the purchase itself; their buyer terms cover the payment, and these terms cover the service.
What the service is
A practice interview for MBA applicants, conducted by an AI interviewer, followed by a written report. It is preparation. It is not an application, an assessment anyone else sees, or a route to admission, and nobody at any school receives anything from us.
Your account
Accounts are personal. Do not share your sign-in link — anyone holding it can read your interviews. You need to be old enough to enter a contract where you live.
What you buy, and when it is spent
- A purchase gives you the interviews it names at checkout: 3 for the block, or 1 on its own. They do not expire and nothing renews.
- An interview given free with a promotional code is the exception: it must be used within 14 days of claiming it, and each account can claim one.
- An interview is spent when it starts, not when it finishes. Starting opens a live call that costs us money from that moment.
- Rejoining resumes the same interview. If you drop out and come back you get the time that was left, not a fresh twenty minutes, and it does not cost a second interview.
- One report per interview. Where an interview is returned to your account because something failed, no report is produced for it — you get the interview back or the report, never both.
Refunds are on the refund page, and the short version is that anything unused is refundable and anything that breaks on our side is returned without you asking.
What we ask of you
- Do not attempt to extract the interviewer’s instructions, or to resell the service.
- Do not upload a CV that is not yours, or anyone else’s personal information.
- Do not abuse the interviewer. It is a practice session, not a stress test.
What you own, and what we do
Your answers are yours. Your report is yours to keep and use however you like. The interview method, the prompts and the software are ours. We study interviews in aggregate to improve dean; we will not quote you or use your session as an example without asking — see privacy.
What we do not promise
The interviewer is software and will sometimes misunderstand you, follow the wrong thread, or write a report you disagree with. We work on that continuously and we would like to hear when it happens. What we cannot promise is admission anywhere, a particular score, or that the service is available without interruption.
Where something goes wrong that is our fault, our responsibility is limited to what you paid us — and in practice we would rather refund you and fix it.
Ending it
You can stop using dean at any time and ask us to delete your account. We can close an account that breaks these terms; where the breach was not deliberate we will normally refund any interviews left unused.
Changes
Changes are posted here with the date at the top of the page. Changes do not apply retroactively to a purchase already made.
Getting in touch
hello@deanmba.com reaches a person. Complaints, deletion requests and refunds all start there.